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Virtual Machines Technical Support Engineer at Tek-Experts

Jobs


Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.

We are recruiting to fill the position below:

 

 

Job Title: Virtual Machines Technical Support Engineer – Stage 2

Ref #: 244781
Location: Lagos
Employment Type: Full-time

Details

  • Do you want to gain global experience and get extensive training on high-end software products and solutions?
  • Do you take pride in delivering great customer service?
  • Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
  • We are looking to add to our team of software support engineers.

About the Role

  • Act as the technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
  • Seeks supplemental training to improve performance and develop specialization.
  • Collaborate with subject matter experts and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved

What You Will Be Doing

  • Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
  • Seeks supplemental training to improve performance and develop specialization.
  • Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved

Requirements

  • Candidates should possess a Bachelor’s Degree.
  • Up to 2 years’ experience in technical or customer support
  • Passion for technology and learning
  • Strong researching, problem-solving and troubleshooting skills
  • Adaptability to work independently and part of a team bringing in experts when needed
  • Excellent customer service skills
  • Some exposure to Microsoft technologies.

What We Offer

  • Continuous personal and professional learning
  • Fast-track career
  • Opportunity to realize your full potential
  • Global resources
  • Unleash your potential
  • Work-wide family.
  • A Career, not a job
  • Be part of something great

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline: 31st October, 2021.


Posted in Telecoms & IT Jobs in Nigeria

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