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Technical Support Engineer / Technical Associate Engineer at ZKTeco Company Limited

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ZKTeco Company Limited is a world-leading manufacturer of biometrics readers (facial, vein, fingerprint palm) access controls, time attendance, turnstiles and barriers, security cameras, metal detectors, car park & vehicle management solutions, X-Ray inspection, integrated security solutions, and embedded biometric and radio-frequency identification modules.

We are recruiting to fill the position below:

 

Job Title: Technical Support Engineer / Technical Associate Engineer

Location: Victoria Island, Lagos
Employment Type: Full Time

Job Description

  • Research and identify solutions to software and hardware issues.
  • Diagnose and troubleshoot technical issues, including account setup and network configuration.
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email, or chat, until they’ve been solved.
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Should have Knowledge about CCTV, Access Control hardware, Biometrics time & Attendance device.
  • Research and identify solutions to software and hardware issues
  • Ask customers targeted questions to quickly understand the root of the problem

Qualifications

  • Engineering in Computer Science or Information Systems / Engineering in Electrical and Instrumentation / Mechanical / Electronics and Communication Engineering or Equivalent Combination of education 

Additional Information

  • Bachelors Degree Holder of 1-5 years post NYSC experience
  • Knowledge of innovation methodologies including design thinking, and Scenario planning
  • Excellent interpersonal skills, and previous experience working in multicultural teams
  • Creative thinker and problem solver
  • Strong organizational skills and attention to detail
  •  Commitment to ZKTECO’s vision, mission, values and ways of working. 
  • Ability to work under pressure with tight deadlines
  • Excellent verbal and written communication skills in English 
  • Excellent computer software skills, including experience with MS Office, Google apps and web-based research and communication and design tools

Additional Advantage: 

  • Experience in Hardware repair and service
  • Should have knowledge about MySQL, and MySQL database.
  • Installer in Security solution
  • Project Management 

Remuneration 

 

How to Apply
Interested and qualified candidates should:
Click here to apply