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Senior GBV Officer – Case Management at Norwegian Church Aid


Norwegian Church Aid (‘NCA’) is a member of the ACT Alliance and works with people and local actors, especially Faith-based actors in many countries where it works in their struggle to eradicate poverty and injustices. We provide humanitarian assistance in disasters and work for long-term development in local communities and societies. In order to address the root causes of poverty, we advocate for just decisions by public authorities, businesses and religious leaders.

NCA has a presence in Nigeria to respond to the Humanitarian crisis in Northeast Nigeria. NCA has its core competencies in Gender Based Violence and Water Sanitation and Hygiene. NCA has its strengths in works and invest in local partners ensures building their capacities are built from the onset of response, in order to enable them to have the capacity to respond in a long-term intervention including recovery and development.

We are recruiting to fill the position below:



Job Title: Senior GBV Officer – Case Management

Locations: Borno
Employment Type: Full-time
Category & Level: Cat III B, Level 1
Reporting to: GBV Program Manager (GBV PM)
Geographical Area of Responsibility: Borno State, Nigera
Duty Station: Maiduguri with visits to field locations
Time Frame: 5 months

Brief Description of the Post

  • With direct management support from the GBV Program’s Manager, the Senior GBV Manager plays a key role in leading project development and implementation, providing technical support and guidance to NCA’s Case management services.
  • The GBV Senior Officer  will be primarily responsible for the establishment of additional  of direct and partner Gender Based Violence (GBV) service provision; women and girls safe space in all field locations NCA operates in; capacity building of partner organisations on specialized service provision and lead the GBV field level sector  meetings .

Specific Objectives of Mission (Objectives, Scope and Deliverables) Max 7 or less.

Objective 1:

  • Ensure NCA and Partners GBV Response activities (not limited to GBV case management and GBVIMS) are implemented according to Global and NCA standards in all field locations as per the need of target population and specific work plan, budget and ensure reporting.

Objective 2:

  • Manage the NCA GBV Response team (planning and supervising of daily tasks, performance review, staff management and staff well-being) and Supporting the partners response staff

Objective 3:

  • Coordinate with MEAL department to support effective monitoring and reporting of the activities and expected results (timely contributions to the M&E framework, internal reporting)

Objective 4:

  • Ensure coordination between field locations, program department and main office in Maiduguri (including regular communication with the supervisor and other departments, monitoring of security situation and timely information about the humanitarian needs)

Objective 5:

  • Represent NCA in relevant coordination mechanisms in the deep-field locations (and Maiduguri as may be requested by supervisor), ensure coordination and complementarity of NCA’s programs in the deep-field locations.

Roles and responsibilities (Specific Tasks, Coordination etc.)
Related to Objective 1 (Specific Partner Activities):

  • Support partners in setting up a safe, timely, effective, efficient, equitable, and survivor-centred structure for GBV response in locations
  • Design new approaches to build the capacity of partners including operational and technical support on on-going GBV case management services including but not limited to strengthening care for child survivors.
  • Conduct trainings on GBV response component trainings (GBV Case management, CCS, PFA, PSS, GBVIMS, GBVIMS+, Remote Case Management, emergency case management protocol) for NCA staff and partners
  • Ensure through support and on the job training quality delivery of GBV case management and PSS with focus on the survivor centered approach.
  • Conduct monthly monitoring to partner facilities/locations to ensure GBV Case management protocols are followed.
  • Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
  • Support partners in building networks for smooth referrals and comprehensive service provision
  • Ensure partner activities are well implemented according to project documents provided
  • Facilitate and support partners timely reporting of response activities including GBV case management on a weekly and monthly basis
  • support the identification of new partners to expand the  program’s portfolio in new field locations
  • Contribute to any business development required for the program, including drafting concept notes, proposals as required by the GBV Manager
  • Support program design including the development of project narratives and budget
  • Hold high-quality meetings with each direct report on a regular and predictable basis, at least bi-weekly.
  • Provide a measurable development plan including on-the-job learning with the aim of strengthening technical capacity, exchanging knowledge within the team and providing guidance on career paths

Related to Objective 2:

  • Monitor the security situation and report any security or safety-issues to the Security Department, ensure staff members’ and partners compliance with NCA Security Protocols.
  • Ensure staff acts in line with NCA internal policies.
  • Participate on recruitment and on boarding of staff.
  • Facilitate the development of monthly activity planning for the individual response staff as assigned per field location and submit to supervisor
  • Facilitate the development and submission to the supervisor the monthly staff movement planning and coordinate respective staff movement requests.
  • Facilitate the development and submission of annual leave and compensation leave plan for the staff members to GBV PM for approval
  • Under supervision of the GBV PM, develop and update regularly procurement plan and ensure timely procurement requests to the Logistics department.

Related to Objective 3:

  • Contribute to timely internal and external quality monthly and quarterly reports.
  • Ensure that all internal and external reporting requirements are met and that reports are of high quality and submitted on time
  • Support the timely information sharing regarding challenges and needs at the field level
  • Support partners in conducting GBV assessments and feed into designing of appropriate tools of data collection
  • Support the design of monitoring and evaluation tools that are contextually appropriate and will allow NCA to measure the impact of programming.
  • Monitor regular data collection to support M&E in verification of field data realized from project implementation
  • Support M&E staff in their tasks especially building capacities of the staff members in M&E

Related to Objective 4:

  • Participate in development of NCA Programmatic Strategy
  • Contribute to preparation and designing of project proposal for different donors in line with the management’s strategy.
  • Ensure that information from the deep-field location reach decision-makers in Maiduguri (for NCA internally).
  • Ensure coordination between GBV response team and other departments (prevention, ASRH, WASH and other support departments). 
  • Ensure respect of NCA internal procedures by NCA staff and partners (e.g. HR, procurement, finance and security) and identify gaps/issues with procedures implementation and share with GBV PM
  • Monitor gaps and humanitarian needs and other information of targeted population at deep field and update the GBV PM regularly to enable management gain better lens in the response and in preparing proposals to seeking funds from donors

Related to Objective 5:

  • Ensure NCA’s representation and visibility in relevant field location coordination structures mainly GBV and protection and any other relevant sector coordination
  • Map out available services in field of operation and ensure linkages
  • Ensure NCA’s role as an active humanitarian actor field of operation
  • Ensure information sharing with partners, GBV cluster and relevant working groups as requested by GBV PM;
  • Undertake any other task related to the GBV programming and NCA’s mandate as necessary.
  • Cross Cutting Issues (Gender, Protection, Environment & Other)
  • The Senior GBV Officer – ensures the centrality of protection, GBV mainstreaming and respect of CHS and AAP standards in all activities his/her project location.

As Such, the She is Responsible

  • Proactively seek solutions in a challenging context;
  • Maintain high standards and quality of work;
  • Work under pressure and with a tight deadline.
  • for respecting and integration of CHS and for inclusion of all vulnerable groups in every stage of Project Cycle Management (PCM);
  • that all data in assessments, plans and reports are gender disaggregated and that indicators and results are gender specific;
  • for support to initiatives related to the establishment of gender, age and diversity sensitive Complaint Response Mechanism;
  • implementation of ACT Alliance Code of Conduct.
  • Success factors/risks and restraints
  • The success of the Senior GBV Officer’s activities will depend very much on her ability to:
  • Successfully manage a team through active monitoring, coaching and continuous support;


  • The Senior GBV Officer – Case Management reports to the GBV Program Manager.


  • Candidate should possess relevant qualifications and experience.



How to Apply
Interested and qualified candidates should send their Application Letter and CV in a single document (saved in their names) to: [email protected] using the job title and the location as the subject line of the email.   

Note: Only shortlisted candidates will be contacted.

Application Deadline: 11th August, 2021.

Posted in NGO Jobs in Nigeria

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