We believe in a future with less car ownership and flexible urban mobility. By bringing reliable on-demand transport to the masses, we’re helping cities evolve towards decreased traffic congestion and pollution. Having reached a $1B valuation in just 5 years, we’re all about hyper-fast growth. And we’re just getting started.
We are recruiting to fill the position below:
Job Title: Customer Support Specialist – English & Igbo
Location: Enugu, Nigeria
- We are looking for an experienced Customer Support Specialist, who will make it easy and effortless for all Bolt users regardless of their country of location.
What you’ll be doing:
- Represent Bolt in any English and Igbo spoken markets
- Support all Bolt’s users and help them get the most out of our apps
- Create loyal fans by showing them we really care
- Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer support
- Be a key player in building a support team in a challenging growth environment
- Understand what does outstanding customer support look like and be ready to go the extra mile
- Be a hustler, not stopping after 20 obstacles a day
- Have excellent spoken and written English and Igbo skills, any other language is a plus
- Be passionate about new technologies and ridesharing.
- Be ready to work in shifts
- Be always ready to put customers first, be passionate about helping others
- Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
- Motivating compensation
- No corporate BS – we’re moving too fast for that
- Amazing personal growth experience at one of the fastest-growing startups in Europe & Africa
- Working with a motivated and talented international team, plus regular team events
- Working in one of the coolest offices in Enugu, Nigeria
- Impactful work – you’ll have a rare opportunity to build a product literally used by millions of people across the world.
How to Apply
Interested and qualified candidates should:
Click here to apply online